FAQ

Where do you ship, and how long does it take?

We ship within the continental U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii, U.S. territories or P.O. boxes.

Most orders ship free. Handling takes 1–3 business days and carrier transit 5–8, so total delivery is typically 6–11 business days. Every shipment is tracked and insured. See the shipping policy.

What is your return policy?

You can return a new, unused item in its original packaging within 30 days of delivery. For change-of-mind returns you pay return shipping and a restocking fee applies. Defective, damaged or incorrect items are not charged a restocking fee and we cover return shipping. Full details, including restocking fee amounts, are in the return and refund policy.

What if my order arrives damaged?

Email support@garageutility.com within 48 hours of delivery with your order number and photos of the packaging and the item. We will arrange a replacement or refund.

How do I choose the right power station or generator?

Add up the watts of everything you want to run at the same time, then decide how many hours you want it to run. If you are not sure, email us what you want to power and we will help you narrow it down.

Do I need an electrician for an EV charger or transfer switch?

Hardwired EV chargers, transfer switches, interlock kits and subpanels connect to your home’s electrical panel. Local codes and permit rules vary, so we recommend having a licensed electrician check your panel capacity and do the installation.

How can I reach support?

Email support@garageutility.com or call (909) 616-1558. Support hours are Monday to Friday, 9am to 5pm EST.

What payment methods do you accept?

Visa, Mastercard, PayPal, Apple Pay and Google Pay. Payments are processed securely through Shopify, and sales tax, if applicable, is shown at checkout.